Answers to common questions. If you can’t find what you need here, please contact us directly.
Ordering
Browse our catalogue, add items to your cart, and complete checkout with your delivery and payment details.
No — guest checkout is available. Creating an account lets you view your order history and save your addresses for next time.
Please contact us as soon as possible with your order number. We can’t guarantee a change is possible once an order is already being processed.
Products
Each product page clearly states its condition. Certified refurbished items have been previously used and inspected/restored before resale; brand-new items are unused, sealed stock.
Full specifications are listed in the Specifications section on each product page.
Out-of-stock products are clearly marked on their product page and can’t be added to your cart until stock is available again.
Payments
Our currently active payment method is shown at checkout. See our Privacy Policy for the current status of payment processing on this site.
Delivery and collection
Delivery cost is calculated automatically at checkout based on your order. See Delivery Information (still being finalised) for more detail, including what’s still being confirmed.
See Delivery Information (still being finalised) for the current status of collection.
Returns and warranty
Contact us with your order number and the reason for the return. See Returns and Refunds (still being finalised) for the full process.
Check the product page for the item you bought — the warranty period is shown there when one has been confirmed. See Warranty Information for how claims work.
Accounts
Use the “Lost your password?” link on the login page in My Account.
Log in and go to My Account › Orders.
Business and bulk orders
See our Business Customers page and get in touch — we review business and bulk enquiries individually.
Support
Please contact us directly — see our Customer Support page for guidance on the right channel for your question.